Thank you for choosing QOFFAH! We're dedicated to ensuring your shopping experience with us is seamless and enjoyable. Please take a moment to review our shipping policy outlined below.
Shipping Duration
Orders typically take between 3 to 7 business days to be processed, packed, and shipped from our facility. This timeframe may vary depending on factors such as order volume, product availability, and shipping destination. Please note that our shipping times are based on business days (Monday through Friday), excluding weekends and holidays.
Customer Service Support
Our customer service support team is available to assist you with any inquiries or concerns you may have regarding your order or shipping. You can reach us Monday through Friday, between 9:00 AM to 5:00 PM MST. Feel free to contact us via email at contact@qoffah.com. We strive to respond to all inquiries promptly and provide the assistance you need.
Shipping Location
We are located in the United States, and we ship our products domestically and internationally. Regardless of your location, we are committed to delivering your order in a timely manner while ensuring the utmost care is taken during the shipping process.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be calculated and displayed during the checkout process before you finalize your order. We may also offer promotions or free shipping for certain orders, which will be clearly communicated on our website.
Tracking Information
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and estimate its arrival time.
Delays and Exceptions
While we make every effort to ensure timely delivery, please understand that unforeseen circumstances such as weather delays, customs processing, or carrier issues may occasionally cause delays beyond our control. In such cases, we will do our best to keep you informed and resolve any issues promptly.
International Shipping
For international orders, please note that additional customs duties, taxes, or fees may be imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information on any potential fees or restrictions that may apply to your order.
Thank you for choosing QOFFAH! If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We appreciate your support and look forward to serving you.